Why BigShip?

Multiple leading courier partners under one platform

Pan-India pickup & delivery, including ODA locations

Specialized solutions for Dead Weight / heavy shipments

B2B, B2C, Franchise & Retail distribution solutions

COD, Prepaid & To-Pay services

International shipping with DDP, DDU & DTP options

Early COD remittance facility

Live shipment tracking with automated NDR & RTO management

Domestic & International shipment insurance

AI & API-integrated SaaS-based platform

Dedicated KAM & priority customer support

Competitive shipping rates with cashback benefits

We are already serving reputed brands and sellers across India, including Manohar Chai, Kirti Book Agency, Havai, and many others.

Shipment Charges

Shipment charges will be applicable as per the selected service, shipment weight, dimensions, destination, and applicable shipping slab. Applicable GST will be included in the shipment charges, as per the order details.

Pickup & Delivery

We provide Pan-India pickup and delivery services, including ODA locations, through our network of courier and freight partners.

Shipment Tracking

Every shipment can be tracked through the BigShip panel using the respective tracking/AWB number. Real-time shipment updates are available through the platform.

Returns / NDR / RTO

BigShip provides automated NDR & RTO management. Return shipments are processed as per the applicable service and courier partner terms.

Loss & Shipment Insurance

Shipment insurance is available for eligible shipments. Coverage and claim settlement will be subject to the applicable insurance terms, shipment category, declared value, packaging requirements, and supporting documentation.

Package Handling & Packaging Requirements

The seller is responsible for ensuring that all shipments are properly and securely packed before pickup. Heavy or fragile shipments should be appropriately secured, including the use of suitable wooden crates wherever required. Each individual box/package should carry its respective tracking/AWB label. At the time of pickup, the shipment details are formally recorded through the applicable manifest process before being handed over to the courier/freight network.

Damage / Shortage Claims

For eligible shipments, the applicable claim/insurance option will be available while placing the shipment on the BigShip platform. The required option can be selected manually during shipment creation, subject to the applicable terms and conditions.

Weight Discrepancy / Overweight Charges

In case of any weight discrepancy or additional weight-related charges, the details will be communicated through the registered email. The same can be reviewed accordingly, and the respective POC/KAM will also assist with the required clarification.

Delivery TAT

The standard delivery timeline is generally around 6–7 days, depending on the destination and serviceability. In most cases, delivery may be completed earlier than the standard TAT.

Cancellation / Shipment Revocation

For eligible cancelled/revoked shipments, the applicable amount will be credited back to the BigShip wallet within approximately 24–48 hours, subject to the shipment status and applicable terms.

COD Remittance

For COD shipments, the remittance will be processed after delivery. The COD amount will be credited to the registered bank account on the first applicable Tuesday or Friday falling one week after the delivery date, as per the applicable remittance cycle.

GST & Invoicing

Applicable GST will be included in the shipment charges shown while placing the order. The applicable invoice will be shared at the end of the respective month.

Customer Support & Escalation

All shipment-related disputes, service concerns, or operational issues can be raised directly through the BigShip panel. Our support team and dedicated POC/KAM will assist with the resolution and required follow-up.

Official Communication

For any official letters, agreements, commercial communication, or documentation, you may reach me at:

Email: sourabh.singh@bigship.in

Explore BigShip

🌐 Website: https://bigship.direct/

📝 Domestic Signup: https://app.bigship.direct/authentication/signup

📖 Shipping SOP: https://bigship.in/shipping-SOP

💰 Rate Calculator: https://app.bigship.direct/open-rate-calculator